Report a problem with Wickedpokies

Tell us what happened and we will put it to the casino, publish the case, and follow it until it ends one way or the other. Casinos answer a public case far more often than a support ticket — that is the whole leverage, and it is free.

No account needed. We use your email address to reach you about this case and for nothing else.

The dispute

What went wrong

Where you were playing from

Where you were playing from. It decides which rules apply to your case.

Amount in dispute

Optional, and public. Leave it blank if money is not the issue.

Currency

What happened

One line, in your own words

This is the public headline of your case. No names, account numbers or anything that identifies you.

What happened, with dates

Dates and amounts are what make a case answerable. This is never published.

What would settle this

Never published — it is what we put to the casino.

How we reach you

Your name

Never published, and never shown to the casino.

Email address

Never published. It is how we reach you about this case, and we use it for nothing else.

Before you send it

I already raised this with the casino's own support

Not required, and it does not weaken your case — but a casino that has already refused you once is a different story to tell.

My complaint is truthful and I accept the case rules. The summary and any public messages may be published without my personal details.

You will get a case reference on the next screen. Keep it — it is how you follow the case.

What becomes public

Public The casino, your country, the issue type, your one-line summary, the disputed amount, and the case status as it changes.
Private, always Your name, your email address, what you want to happen, and your account of events. The casino sees the substance of the case so it can answer — it is never given anything that identifies you.

Keep account numbers, ID documents and payment details out of the public summary. We will ask for evidence privately once the case is open.

What we can and cannot do

We are a mediator, not a regulator. We will put your case to the casino, publish what it says back, and record the outcome — but we cannot compel anyone to pay you, and we do not promise a result. Your right to go to the casino's own regulator or to court is unaffected, and for a large sum that is usually the stronger route.

Nothing you write here can move a Trust Score by itself. A resolved case and an ignored one are both evidence, and both are recorded the same way.