Palace of Chance Review: Licence, Ownership, Complaints, and Trust Evidence

• Palace of Chance’s terms, updated September 30, 2026, name Primrose Media Limited, registration number 15804 in Anjouan, Comoros, as the service owner.
• The casino claims a State of Anjouan licence, but the Anjouan register result for Primrose Media Limited lists different domains and an expiry date of September 15, 2026. 
• Published withdrawal rules allow a review period of 7 to 10 business days, followed by another 7 to 10 business days after approval, with weekly and monthly limits that can extend a large payout. 
• Standard bonus rules include 40x wagering on slots and 60x on table games and video poker, plus cash-out limits on many offers. 
• A public third-party review page showed a 1.7 out of 5 score from 83 reviews, with 88% rated one star, when checked in October 2026. Those reports are signals to investigate, not proof of every allegation. (trustpilot.com)

Contents

• Is Palace of Chance trustworthy enough to deposit at?
• Who owns Palace of Chance and what licence does it claim?
• What do Palace of Chance’s withdrawal rules actually say?
• What do the bonus rules mean in practice?
• What do public complaints tell us?
• What should you check before creating an account?
• What else do players ask about Palace of Chance?

Is Palace of Chance trustworthy enough to deposit at?

Palace of Chance provides more identifying information than an anonymous casino page: its current terms name an operating company, give a registration number, and set out payment, bonus, and dispute rules. That is useful, but it is not the same as independently confirmed regulatory standing or a clean record of player outcomes.

The central problem is not that a casino has restrictive terms. Most gambling sites do. The problem is whether the key claims can be matched to a current, domain-specific regulatory record and whether the practical rules make a withdrawal predictable rather than fragile.

Palace of Chance’s own material says players must be at least 21, or older where local law requires it. Its list of prohibited territories includes the United Kingdom, Australia, France, Germany, the Netherlands, Spain, and several other jurisdictions, while placing responsibility on the player to establish local legality. 

For adult players, our position is cautious: do not take a large welcome offer, a long operating history claim, or a game catalog as proof that a casino is safe to fund. Start with the operator, the exact licence record, the payout rules, and the complaint route.

The sensible verdict is not verified or fraudulent. The sensible verdict is unresolved, with enough friction in the published rules to justify a strict pre-deposit check.

Who owns Palace of Chance and what licence does it claim?

Palace of Chance’s terms identify Primrose Media Limited as the owner of the service, giving company registration number 15804 and an address in Mutsamudu, Anjouan, Comoros. The same terms say the casino is licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005. 

That is an operator-level disclosure, not a complete ownership picture. The reviewed terms name a legal company but do not identify its individual beneficial owners, and the terms do not state a licence number that a player can match character for character to a public record. 

The Anjouan register result for Primrose Media Limited is more complicated. It labels the entry valid, lists licence number ALSI-202409021-FI2, and gives an issue date of September 16, 2024 and an expiry date of September 15, 2026. It lists rubyslots.com, slotsofvegas.com, and ragingbullslots.com as domains, not palaceofchance.com. As of the October 8, 2026 evidence check, the displayed expiry date was already in the past. (anjouangaming.com)

That does not prove Palace of Chance is unlicensed. It does mean the available record does not independently establish that palaceofchance.com is covered by a current licence held by the company named in its terms. We would want a current register entry that names the exact domain, shows an unambiguous status and date, and can be reconciled with the casino’s legal notice.

The wider jurisdiction also needs context. A December 2025 notice from the Comoros Ministry of Finance identified the Anjouan Offshore Finance Authority among structures it described as fictitious in relation to banking and financial authorizations. That notice does not decide Palace of Chance’s gambling status. Separately, an ABC News investigation reported that Comoros authorities challenged the legitimacy of the Anjouan gambling licensing network. (finances.gouv.km)

A licence claim should be something a player can verify, not a conclusion a player has to accept.

What do Palace of Chance’s withdrawal rules actually say?

Palace of Chance says Know Your Customer verification must be completed before a withdrawal is processed, and it reserves the right to request identification, proof of address, a selfie, card copies, or crypto-wallet verification. Its stated timing is 7 to 10 business days to review a withdrawal request, then 7 to 10 business days after approval for payment. 

Those timelines, combined with payout caps and one-at-a-time processing, matter more than a promotion headline if you win a balance you genuinely want to withdraw. They describe the route your money must take after the game ends.

Published payout terms at a glance

Source: Palace of Chance Terms and Conditions, updated September 30, 2026.

The terms also say withdrawals may be routed according to how a player deposited, may be split into multiple payments, and may be reversed for compliance, account review, or other stated operational reasons. A player should save the offer terms and transaction history before requesting any payout. 

Published withdrawal rules are not a payout-performance record, but they show that speed and simplicity should not be assumed.

What do the bonus rules mean in practice?

Palace of Chance’s standard bonus rules are restrictive enough that a free-chip or match-bonus headline should never be read in isolation. The terms set 40x playthrough for slots, keno, bingo, board games, plinko, and scratch cards, and 60x playthrough for table games and video poker. 

The casino also excludes several game types from standard bonus play, including baccarat, craps, roulette, live dealer games, progressive games, and others listed in its terms. Playing a restricted game while a bonus is active can lead to winnings being voided under the published rules. 

For free bonuses, the terms say the maximum withdrawal is generally one times the face value of the bonus, with bonuses below $100 capped at no more than $100 unless an offer says otherwise. They also state that players cannot redeem consecutive free bonuses without a real-money deposit of at least $30 between them, unless an offer specifically allows it. 

The terms further say first-time non-depositing players are normally paid free-bonus winnings in cryptocurrency and may need to make a one-time Litecoin verification deposit of $11 before a payout. That is a material condition, not a footnote.

A no-deposit offer can be entertainment, but it should not be treated as a simple route to withdrawable cash.

What do public complaints tell us?

Public complaints point to recurring concerns about withdrawal delays, bonus reversals, verification demands, and customer support. They are not regulator findings, and an individual complaint cannot establish what happened in a specific account, but a repeated pattern is still relevant to a deposit decision. (trustpilot.com)

A third-party public review page showed 83 reviews, a 1.7 out of 5 score, and 88% one-star ratings when checked in October 2026. The most recent visible reports included complaints about bonus-related reversals and difficulty withdrawing funds, while some reviewers reported successful withdrawals. (trustpilot.com)

The casino’s own terms provide an internal complaint process and say it will endeavor to respond within 28 days. They also require disputes about a wager to be lodged within three days, state that casino decisions are final, and refer players to a Central Dispute System described as a third-party system established by the software provider. 

That short three-day dispute window is worth noticing. If you use any casino, document the game, promotion code, balance, transaction history, support chat, and withdrawal request as soon as an issue appears.

Complaint volume is not proof, but repeated withdrawal and bonus complaints should raise the standard of evidence before you deposit.

What should you check before creating an account?

Before opening a Palace of Chance account, check whether the casino can show a current regulatory record that names palaceofchance.com, the stated operator, and a licence validity period that has not expired. If those details cannot be reconciled, do not let a no-deposit chip turn into a real-money deposit. (anjouangaming.com)

We recommend using a repeatable casino verification checklist rather than judging a casino by its landing page. The goal is not to find a perfect score. It is to identify what is verified, what is merely claimed, and what remains unknown.

Use these checks in order:

1. Match the legal operator in the terms with an official or publicly searchable register.
2. Confirm the exact casino domain appears on the record, not only a company name or sister site.
3. Read withdrawal limits, review times, fees, and bonus cash-out caps before claiming an offer.
4. Search recent complaints for repeating issues, then treat them as leads to investigate rather than verdicts.
5. Check whether the casino is available where you live and whether online gambling is lawful there.

For a wider view of how claims are scored and dated, read our Trust Score methodology. You can also browse the casino directory and filter reviewed casinos when you want a second option to investigate.

The right next step is verification before registration, not another bonus code search.

What else do players ask about Palace of Chance?

The recurring questions around Palace of Chance are about free chips, withdrawals, and location eligibility. The answers below summarize the current published terms and the limits of what those terms can prove. 

Does Palace of Chance have a no deposit bonus?

Palace of Chance publishes free-chip offers, but its September 2026 terms say free-bonus winnings are usually capped at one times the bonus face value and bonuses below $100 generally have a maximum cash-out of $100. The terms also say first-time non-depositing players may receive free-bonus payouts only in cryptocurrency after an $11 Litecoin verification deposit.

How long do Palace of Chance withdrawals take?

Palace of Chance says withdrawal requests are reviewed within 7 to 10 business days, with payment taking another 7 to 10 business days after approval. Its terms also state a maximum of $2,500 sent per week and allow withdrawals to be split, so a larger balance may take longer than the first approval window. 

Is Palace of Chance available in my country?

Palace of Chance lists several prohibited territories in its terms, including Australia, France, Germany, the Netherlands, Spain, and the United Kingdom. The casino also says location can affect access, free-chip redemption, and deposit methods, while placing responsibility for local legal compliance on the player. Check current local law before registering or depositing. 

The terms can tell you what the casino says today, but they cannot replace a current licence check for the exact domain you plan to use.

What is the sensible next move?

Palace of Chance has identifiable published terms, but the evidence reviewed on October 8, 2026 does not let us treat its licensing position as cleanly verified for the exact domain. Add the withdrawal queues, payment limits, bonus restrictions, and recurring public concerns, and caution is the rational response.

Before any deposit, verify the casino record, save the applicable promotion terms, and only risk money you can afford to lose.